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COVID-19: NHS Test and Trace app to launch this month © Mike Kemp / In Pictures via Getty Images

COVID-19: NHS Test and Trace app to launch this month

Published: 14th September, 2020 at 11:15
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The NHS COVID-19 app is due to launch in England and Wales on 24 September.

The NHS COVID-19 app is to be launched across England and Wales within two weeks, with pubs, restaurants and other businesses urged to have codes ready for customers to check in when they visit.


The Department of Health and Social Care said trials which began last month show the app is “highly effective when used alongside traditional contact tracing” to identify contacts of people who have tested positive for coronavirus.

It is due to launch across both countries on 24 September, the department said.

Read more about contact tracing:

The app, which uses bluetooth to keep an anonymous log of those in close proximity, has been beset by problems and delays.

The first version, an NHSX app, was trialled on the Isle of Wight with a view to it being rolled out more widely across the country in May.

But by June the government abandoned plans for its own app, instead allowing Apple and Google to take over the project.

The latest version has been trialled once again on the Isle of Wight and also in the London Borough of Newham and among NHS Volunteer Responders.

Health Secretary Matt Hancock described the launch as a “defining moment”.

He said: “We need to use every tool at our disposal to control the spread of the virus including cutting-edge technology.

“The launch of the app later this month across England and Wales is a defining moment and will aid our ability to contain the virus at a critical time.”

He said hospitality businesses can download posters allowing customers to scan QR codes, describing it as “an easy and simple way to collect contact details to support the NHS Test and Trace system”.

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The Department of Health and Social Care said businesses who are already using their own QR system are being encouraged to switch to the NHS Test and Trace QR code.

It added that an alternative check-in method will be required to collect the contact details of those who do not have the app, suggesting a handwritten register.

The news comes shortly after Prime Minister Boris Johnson announced venues in England where people meet socially will be legally required to request contact details of every member of a party and retain the information for 21 days, with fines of £1,000 possible for venues which fail to comply.

As well as businesses in the hospitality sector, universities, hospitals, leisure premises, civic centres and libraries are also being urged to display posters in communal areas such as cafes where people are likely to congregate for more than 15 minutes and in close proximity.

The NHS COVID-19 app is to be launched across England and Wales within two weeks © Scott D’Arcy/PA
The NHS COVID-19 app is to be launched across England and Wales within two weeks © Scott D’Arcy/PA

Describing the app’s launch as “an important part of coronavirus response”, Wales’ Health Minister Vaughan Gething said it is sensible for England and Wales to use the same app.

He said: “Working on a joint England and Wales basis is the most practical option here, as we know there is a lot of movement across our shared border.

“It makes sense to use the same app, working in exactly the same way, regardless of which country you’re in.

“The Welsh Government has worked closely with the NHS App team to ensure the app is easy-to-use and gives people the right advice and guidance, tailored to the country they reside in. I strongly encourage people in Wales to download and use the app when it launches.”

Mayor of Newham, Rokhsana Fiaz, said feedback from the borough’s residents during the pilot “has highlighted the significance of local approaches and local voices as part of our community-wide fight against the virus”, adding that getting local businesses on board early has also been “crucial”.

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Kate Nicholls, from UK Hospitality, urged businesses to download the QR posters to support the roll-out of the app.

She said: “Hospitality’s top priority is to protect the health of our customers and staff but there’s also the added appetite to avoid a return to lockdown and loss of trade.

“It’s crucial that Test and Trace information is gathered and deployed both effectively and securely.

“Hospitality has been at the forefront of Test and Trace, so we were keen to work closely with government to optimise the app’s functionality and ease of implementation for hospitality businesses.


“It is everyone’s responsibility – and in everyone’s interest – to make Test and Trace work, so we look forward to its national roll-out.”

Q&A: How can I protect myself from the coronavirus when shopping?

You’ll have seen signs in your local supermarket advising you to keep two metres from others while moving around the store. This is key to reducing your chances of catching the virus while shopping.

The coronavirus SARS-CoV-2 is spread through respiratory droplets that leave our mouth and nose when we cough, sneeze, or sometimes even talk. The droplets sprayed out by an infected person will contain the virus, which could then enter your body via your mouth, nose or eyes (this is why you shouldn’t be touching your face).

Respiratory droplets don’t usually travel more than one metre, so by keeping two metres from others, you’ll reduce the likelihood of being in the firing line. To make it easier to keep your distance, try to shop during off-peak hours, choose a store that’s limiting the number of people who can be inside at any one time, and use self-checkout if you can.

Keeping your hands clean is the other main thing you can do. If possible, wipe the trolley or basket handles with a disinfectant wipe when you arrive at the store. When you get home, wash your hands or use hand sanitiser before and after unpacking your bags.

A US study found that the coronavirus can survive for up to 24 hours on cardboard, and up to three days on hard, shiny surfaces such as plastic, so wiping down your purchases with a disinfectant spray or a soapy cloth before you put them away is another good habit to get into.

Read more:


Amy BarrettEditorial Assistant, BBC Science Focus

Amy is the Editorial Assistant at BBC Science Focus. Her BA degree specialised in science publishing and she has been working as a journalist since graduating in 2018. In 2020, Amy was named Editorial Assistant of the Year by the British Society of Magazine Editors. She looks after all things books, culture and media. Her interests range from natural history and wildlife, to women in STEM and accessibility tech.


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